General Info

Earning Points

Managing your Points

Redeeming Points

Communication and Support

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Bouncewear

BOUNCEclub FAQ

Bouncewear Membership

Do I have to register to buy online?

How to create an account?

How to change account details?

How do I reset my account password?

Your account

I made a mistake. Can I change my order?

What payment methods do you accept?

I never received a confirmation email. What should I do?

Can the delivery and billing addresses be different?

Cancellations of suspicious orders

Your order

How can I return?

Can I return my order in a Bouncewear store?

What is the return policy?

Who covers return shipping?

When will I get my refund?

Returns

Orders and Returns

Can I use my gift voucher online?

Can I use more than one discount code?

Discounts

What shipping carrier is being used?

Can I have my order shipped to a store or pick-up location?

Do you ship outside of Europe?

General info

How long will it take to receive my order?

How do I track my order?

My order was never delivered, what do I do?

How to file a claim for a missing or lost package?

Tracking my order

Do you offer free shipping?

How are shipping rates determined?

VAT, duties and international import taxes

Shipping rates and Customs fees

Shipping

Bouncewear - Your basketball specialty store

About us

Terms of service

Right of withdrawal

Terms and conditions

Can I check if a product is available in an certain store?

Product info

What personal information do we collect?

How do we use your personal information?

Who we share your data with?

What are your rights regarding your personal information?

Contact us

Privacy Policy

How long do I have product warranty instore?

How long do I have product warranty online?

Warranty

What is my correct size?

Sizing charts

General

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Why join?

Membership Tiers

Join the BOUNCEclub

Welcome to the BOUNCEclub

What is the Bouncewear Membership Program?

How do I join the Bouncewear Membership Program?

Are there different levels within the membership program?

What are the benefits of higher-tier membership levels?

Is there a mobile app for the Bouncewear Membership Program?

How do I earn Bounce Points?

Can I earn points on sale items?

What if I forget to provide my membership information at the time of purchase?

How can I check my points balance?

Do my points expire?

What if I return an item?

Can I share my points with friends or family?

How do I update my account information?

How do I redeem my points?

What can I redeem my points for?

Can I combine my points with other promotions or discounts?

Can I use my membership points on online purchases?

How will I know about special promotions and offers?

How can I provide feedback about the Bouncewear Membership Program?

Terms and Conditions

BOUNCEclub Disclaimer

Terms & Conditions

Bouncewear Referral Program