Overview. This website is operated by Bouncewear Europe S.A.. Throughout the site, the terms “we”, “us” and “our” refer to Bouncewear Europe S.A.. Bouncewear Europe S.A. offers this website, including all information, tools and services available fro

Terms of service

When ordering from Bouncewear, in the EU you have the right to withdraw your order within 14 days after you received the product(s). The right of withdrawal starts from the date you receive the product(s) and for it to apply the product need to be in

When ordering from Bouncewear, in the EU you have the right to withdraw your order within 14 days after you received the product(s).&#xA0;The right of withdrawal starts from the date you receive the product(s) and for it to apply the product need to be in substantially unchanged condition and returned in its original packaging.If you want to exercise the right of withdrawal you need to inform us about this within 14 days from the day you received your order. The easiest way to do this is to use the Return Center. If you have any difficulties using the Return Center, do not hesitate to e-mail us at <a href="mailto:support@bouncewear.com" style=" text-decoration: none;">support@bouncewear.com</a> with &#x201C;Withdrawal&#x201D; written as the subject, bear in mind that this might take longer then using the Return Center.<hr>There are certain situations where only partial refunds are granted (if applicable):<ul><li id="isPasted">Any item not in its original condition, is damaged or missing parts for reasons not due to our error</li><li id="isPasted">Any item that is returned more than 14 days after delivery</li><li id="isPasted">Any item we receive without any communication upfront or without using our Return Center.</li></ul>Once the return is started we will provide several options to take care of your return:<ul><li>Refund</li><li>Refund in store credit</li><li>Exchange of product&#xA0;</li></ul>Note: The shipping costs for a return need to be paid by the customer, unless a proven faulty or defective article was received. Always add photos in the Return Center when this is the case.<hr>When we&#x2019;ve received and approved your return, we will issue a refund&#xA0;within 5-10 days. This means that we will refund any and all payments received from you related to your product, NOT&#xA0;including fee for shipping.Bear in mind to not stick the return label or any other tape directly on the shoe box. Please reuse the packing that you received the product in.With clothing returns, make sure all tickets remain on the item.More info about our return policy here.

Right of withdrawal

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Bouncewear

Terms and conditions

General

Do I have to register to buy online?

How to create an account?

How to change account details?

How do I reset my account password?

Your account

I made a mistake. Can I change my order?

What payment methods do you accept?

I never received a confirmation email. What should I do?

Can the delivery and billing addresses be different?

Cancellations of suspicious orders

Your order

How can I return?

Can I return my order in a Bouncewear store?

What is the return policy?

Who covers return shipping?

When will I get my refund?

Returns

Orders and Returns

Can I use my gift voucher online?

Can I use more than one discount code?

Discounts

What shipping carrier is being used?

Can I have my order shipped to a store or pick-up location?

Do you ship outside of Europe?

General info

How long will it take to receive my order?

How do I track my order?

My order was never delivered, what do I do?

How to file a claim for a missing or lost package?

Tracking my order

Do you offer free shipping?

How are shipping rates determined?

VAT, duties and international import taxes

Shipping rates and Customs fees

Shipping

Bouncewear - Your basketball specialty store

About us

Can I check if a product is available in an certain store?

Product info

What personal information do we collect?

How do we use your personal information?

Who we share your data with?

What are your rights regarding your personal information?

Contact us

Privacy Policy

How long do I have product warranty instore?

How long do I have product warranty online?

Warranty

What is my correct size?

Sizing charts

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Why join?

Membership Tiers

Join the BOUNCEclub

Welcome to the BOUNCEclub

What is the Bouncewear Membership Program?

How do I join the Bouncewear Membership Program?

Are there different levels within the membership program?

What are the benefits of higher-tier membership levels?

Is there a mobile app for the Bouncewear Membership Program?

General Info

How do I earn Bounce Points?

Can I earn points on sale items?

What if I forget to provide my membership information at the time of purchase?

Earning Points

How can I check my points balance?

Do my points expire?

What if I return an item?

Can I share my points with friends or family?

How do I update my account information?

Managing your Points

How do I redeem my points?

What can I redeem my points for?

Can I combine my points with other promotions or discounts?

Can I use my membership points on online purchases?

Redeeming Points

How will I know about special promotions and offers?

How can I provide feedback about the Bouncewear Membership Program?

Communication and Support

BOUNCEclub FAQ

Terms and Conditions

BOUNCEclub Disclaimer

Terms & Conditions

Bouncewear Referral Program

Bouncewear Membership