My order was never delivered, what do I do?Updated a month ago

Oh no! Hopefully this doesn't happen but if it does, although our shipping carriers work independently from Bouncewear to deliver your package, we'll try and figure this out together!

My package is marked as delivered.
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! 

My tracking has not been updated.
If the tracking hasn't been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. 

Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know at [email protected].

Note: If your order is missing or incomplete, you must notify us within 14 days of the displayed delivery date. After this period, we consider the order delivered as expected. 

Bouncewear is not responsible for delays or missing orders once the package has been scanned by the shipping carrier. From that moment, the carrier is fully responsible, and any complaints or claims need to be filed with them. More information can be found here.